Privacy notice

How GetOnItEd handles personal information.

Operator: Get On It Digital · Updated: 13 November 2026

This notice explains how Get On It Digital, through GetOnItEd, uses personal information about business users and customer-app users, and how the service handles customer and job information entered by a business.

GetOnItEd early-access and launch list

When you choose to join, Get On It Digital uses your email address, optional first name and business type to manage your interest and send GetOnItEd early-access news, launch updates and the early sign-up discount. We rely on your consent for these emails. The list is separate from app accounts and does not subscribe you to Vault or unrelated marketing.

We store your submission securely through our existing Supabase contact service, with a timestamp and a record of the wording you agreed to. Only authorised administrators can access the list. We use Resend to send signup acknowledgements; it processes the recipient email address, message and delivery information. Joining does not create an app account or make a purchase.

You can unsubscribe without signing in at any time. We record withdrawals and exclude those addresses from launch mailings. We retain a limited consent and suppression record where needed to respect your choice and demonstrate how the list was managed. We review the list when the launch campaign ends and remove details no longer needed. Contact us for access, correction or deletion requests.

Controller

Get On It Digital

For GetOnItEd account, customer-app account, security, support and service-operation information, Get On It Digital decides why that information is needed and acts as data controller.

Business customer data

The business normally remains controller

For customer, job and booking information entered to run a business, that business normally decides why the information is used. GetOnItEd normally processes it on the business's behalf.

Information we use

Business account data. Name, contact details, profession, business details, logo and settings.

Customer and job data. Names, contact details, addresses, job or booking information, notes, appointments, messages, quotes, invoices, payment-status records, files and photos entered by the business.

Customer-app data. Account and access information needed to verify an invited customer and connect them to the correct business information.

Ed and voice data. Information needed to understand and respond when a user chooses to use Ed or a voice feature.

Technical and security data. App version, device/sign-in information, authentication activity, error/support information and limited usage information needed to operate and protect the service.

Why information is used

GetOnItEd account and service data is used to create and manage accounts, provide requested features, keep the service secure, troubleshoot problems, prevent misuse and meet legal obligations. Depending on the activity, the lawful basis may be performance of a contract, legitimate interests or legal obligation.

Where a business records customer or job information, that business is responsible for identifying the lawful basis for its own use of that information. GetOnItEd does not decide that basis for the business and does not turn customer/job data into unrelated marketing data for Get On It Digital.

When GetOnItEd acts as processor

GetOnItEd processes business-controlled customer/job data only to provide the service in line with the business's documented instructions, the Terms, settings and actions chosen in the app, and any other lawful written instructions accepted by Get On It Digital.

The business remains responsible for deciding what customer information it needs, giving customers appropriate privacy information, setting suitable retention periods and responding to customer data-protection requests.

Sensitive information, Ed and AI

Some profession-specific records, such as certain hair or beauty safety records, can reveal health information and may be special-category data. The business is responsible for having an appropriate lawful basis and any additional condition required by law.

Supported sensitive safety information is designed to stay out of Ed / AI processing by default. When Ed or voice is used, only information needed to understand and carry out the requested action should be sent to supporting providers.

Ed is an administrative assistant. GetOnItEd does not use Ed to make solely automated legal, employment, credit or similarly significant decisions about people.

Service providers and international processing

GetOnItEd uses service providers where needed for features such as authentication and storage, hosting, service email, app delivery, voice processing and AI assistance. Relevant providers processing controller data are used as sub-processors under appropriate contractual and data-protection obligations.

Some providers may process information outside the UK. Where UK data-protection law requires a transfer safeguard, an appropriate recognised mechanism and related protections are used.

Get On It Digital does not sell personal information to advertisers.

Security, retention and deletion

GetOnItEd uses controls such as secure sign-in, access restrictions and protected storage to reduce the risk of unauthorised access, loss or misuse. No system can guarantee zero risk, so controls are reviewed as the service develops.

Get On It Digital keeps its own account, security and service information only for as long as reasonably needed for the relevant purpose and any legal obligation. Businesses remain responsible for suitable retention periods for their own customer and job information.

Deleting an account or record may not immediately remove information that must lawfully be retained or protected backup copies awaiting their normal deletion cycle. Such retained information should remain outside ordinary use and not be reused for unrelated purposes.

Your rights

Depending on the circumstances and lawful basis, individuals may have rights to be informed, access personal information, correct it, request deletion or restriction, object to certain uses, receive portable data and challenge certain solely automated decisions.

For customer/job information controlled by a business using GetOnItEd, the customer should normally contact that business first. GetOnItEd can assist the business where it acts as processor.

For information controlled directly by Get On It Digital, users can use the in-app data and contact tools. A public external route is available through the Contact Get On It Digital page.

Individuals also have the right to complain to the UK Information Commissioner's Office.

Personal-data breaches

Where GetOnItEd acts as processor and becomes aware of a relevant personal-data breach affecting business-controlled data, Get On It Digital will notify the affected business without undue delay and provide information reasonably available to help it assess and meet its legal obligations.

Account deletion

Business users can use the in-app deletion process. The public deletion guidance is available on the Delete account & data page.

Contact

Privacy questions?

GetOnItEd is operated by Get On It Digital. For privacy, support, account-access or legal questions, use the public Contact Get On It Digital form. Users who can access the app can also use More → Feedback, ideas & contact.